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Return and Shipping Policy

Our "No Risk Guarantee"
Your new spa comes with the full manufacturer's warranty. Pinnacle Spas Full Warranty.

We are happy to cancel your order prior to shipping. Once a spa has shipped, we are unable to cancel your order. If you do not accept delivery of your spa you will be responsible for all shipping, restocking and handling charges incurred on your behalf.

Like many other deep discount retailers, No refunds will be offered once you accept delivery of your spa.

Shipping policy:

Curbside delivery was paid for at the time you placed your order. In most markets, white glove service, which includes spa placement in the location of your choice, is available for a nominal fee. This service can be added at the time your order is placed.

When your spa arrives, please completely unwrap your spa and carefully inspect it for damages that might have occurred during shipping. Most often your spa will arrive safely without any damages. If you are satisfied with the condition of your spa when it arrives, simply sign the freight company's delivery receipt and begin enjoying your new spa. If you receive a spa that has been damaged during shipping, please call us prior to accepting delivery for further instructions. Typically, the damages are of cosmetic nature and can be repaired.

Shipping insurance is priced so it is an affordable option. Shipping Insurance will cover the cost of damages that occurred during shipping that were not visible at the time of delivery. We encourage you to make a small investment to protect your purchase

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